DRØMPOD RETURN AND REFUND POLICY

Last updated: 2026-04-03

1. Return period

RIGHT OF WITHDRAWAL (STATUTORY)
You have the right to withdraw from your purchase and return the product within 60 days of the delivery date without providing any reason, in accordance with applicable consumer legislation.

EXTENDED RETURN RIGHT
In addition to the statutory right of withdrawal, we offer a 60-day return right for products that are returned unused, unopened, and in their original packaging. The customer is responsible for the cost of return shipping.

2. How to make a return

REGISTER YOUR RETURN
Contact our customer service at service@drompod.dk and provide your order number and the reason for the return.

CONFIRMATION OF RETURN
Once we have processed your request, we will send detailed instructions on how to return the item.

3. Return address

To ensure your return is handled correctly and as quickly as possible, send the package to:

Pukslagargatan 40
Sweden

4. Packaging and shipping

The product must be properly packed in its original packaging along with all labels and any accessories.

As a customer, you are responsible for ensuring the return is sent securely and with trackable shipping.

If the product is defective or if the wrong item has been delivered, we will cover the return shipping costs and provide you with instructions for a free return.

5. Costs of returning

RETURN (RIGHT OF WITHDRAWAL/EXCHANGE)
You are responsible for the cost of return shipping.

COMPLAINTS
If your claim is approved (for example, in the case of a defective or incorrectly delivered item), we will cover the return shipping. We will then either:

• send a prepaid return label, or

• reimburse your return shipping costs retrospectively.

Always contact our customer service before sending an item back, and we will assist you with the next steps.

6. Exchanges

If you wish to exchange a product, for example for a different size or color:

HOW TO DO IT
Contact customer service within 60 days of the delivery date.

CONDITIONS
The product must be unused and returned in its original packaging.

7. Refund

NOTIFICATION OF RETURN
All returns must be notified within 60 days of the delivery date.

REFUND
Once we have received and inspected your return, the refund will be processed. It may take up to 10 working days for the amount to be refunded to the same payment method used for the purchase.

8. Special conditions for returns and refunds

RIGHT OF WITHDRAWAL
The product must be unused, undamaged, and returned in its original packaging.

DEFECTIVE PRODUCT
Contact us as soon as possible and please include pictures of the defect.

TRANSPORT DAMAGE
Send us pictures within 48 hours of receiving the delivery.

INCORRECT PRODUCT
We will cover the return shipping and send the correct product at no extra cost.

PRODUCT HAS NOT BEEN DELIVERED
Contact us and we will investigate the matter and offer either a refund or a new shipment.

CANCELLATION
An order can be cancelled before it has been shipped. After it has been shipped, the regular return process must be followed.

9. Exceptions to the return right

The following products cannot be returned:

• Custom-made or personalized products.

• Opened hygiene products, unless they are defective or incorrectly delivered.

10. Statutory rights

This policy does not affect your rights under applicable consumer legislation.

11. Company details

Company name: DrømPod
Corporate identity number: 061001-5455
Address: Pukslagargatan 40, Sweden
E-mail: service@drompod.dk

Customer Service

Monday–Friday: 08:00–22:00
Saturday–Sunday: 08:00–18:00