´

DRØMPODS SHIPPING AND DELIVERY TERMS

Last updated: 2026-04-03

These shipping and delivery terms apply to all orders placed with DrømPod. By completing a purchase, you agree to the terms below.

1. Processing time

Your order is normally processed within 1–2 business days.

Orders placed on evenings, weekends, or public holidays are processed the next business day.

Once your order has been processed and shipped, you will receive both an order confirmation and a delivery confirmation via email.

2. Delivery times and shipping methods

We ship our products from our international warehouse.

Delivery from international warehouse (e.g., China):

• International parcel shipping with tracking.

• Estimated delivery time: 5–10 business days.

Delivery times are estimates and may be affected by high volume, customs processing, or local conditions.

Note: Products from the same order may, depending on stock status, be shipped in several separate packages.

3. Delivery confirmation and tracking number

Once your order has been shipped, you will receive an email containing:

• Delivery confirmation.

• Tracking number or a link to follow the shipment.

If you cannot find the message, please check your junk or spam folder.

If you have not received a tracking number, you are welcome to contact us:

Email: service@drompod.dk

4. Shipping costs

We offer free shipping on all orders, unless otherwise stated at checkout.

This applies to both deliveries within the EU and international deliveries.

5. Customs, VAT, and import duties

Our prices do not include Swedish VAT.

If an item is shipped from our international warehouse (e.g., China), the following fees may apply when the shipment arrives in Sweden:

• Customs duties (if applicable according to EU customs regulations).

• Administrative fees or customs clearance fees from the carrier (e.g., DHL or another shipping provider).

These fees are charged by customs authorities or the carrier and are paid by the customer.

DrømPod does not collect these fees and does not reimburse them.

If the item is shipped from our Nordic warehouse, no import duties normally apply.

DrømPod™ sells the products without a VAT surcharge because the goods are shipped directly from a supplier outside the EU.

Upon purchase, you as the customer are the legal importer of the goods and are therefore responsible for paying any import VAT, customs duties, and other costs that may arise upon entry into Sweden.

We are not responsible for these costs, and they are not included in the price stated on our website.

By completing a purchase with DrømPod™, you confirm that you understand and accept that:

• You are the recipient and legal importer of the product.

• You may be required to pay import VAT, customs duties, and any administrative fees from the carrier.

We recommend that you contact the Swedish Customs (Tullverket) before ordering if you want information on which rules and fees apply.

6. Incorrect address and unclaimed packages

It is the customer's responsibility to provide correct address details when ordering.

If a package cannot be delivered due to an incorrect address or is not collected and therefore returned to us, we may charge for return shipping and handling costs.

Packages returned to us as unclaimed do not count as a valid exercise of the right of withdrawal.

7. Delivery delays

We cannot guarantee exact delivery times. Delays may occur due to:

• high volume at the carrier,

• customs inspections,

• weather conditions,

• holidays,

• unforeseen global events, such as pandemics or strikes.

We always do our best to ensure prompt delivery and are happy to help you track your package.

8. Damaged or lost shipments

If your package:

• arrives damaged, or

• appears to have been lost,

we ask you to contact us as soon as possible.

Send an email to service@drompod.dk and include:

• your order number,

• a description of the problem,

• photos of damage to the product or packaging (if applicable).

We will assist you further in accordance with applicable consumer rights and our return policy.

9. Contact

Do you have questions about shipping or delivery?

Email: service@drompod.dk

We respond to inquiries within 24–48 hours, Monday–Sunday.