Privacy Policy

DRØMPOD PRIVACY POLICY

Last updated: 2026-04-03

This privacy policy describes how DrømPod ("we", "us", "our" or "the company") collects, uses, and shares your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us in connection with our services (collectively referred to as "the Services").

"You", "your", and "yours" refer to all users of the Services, whether you are a customer, visitor, or anyone else whose personal information we process in accordance with this policy.

We recommend that you read this privacy policy carefully.

1. Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our business, practices, or applicable legislation. The latest version is published on our website and marked with the date "Last updated".

2. How we collect and use personal information

In order to provide our services, we collect personal information from various sources.

What personal information we collect and how it is used depends on how you interact with us.

In addition to the specific purposes described below, we may use your information to:

  • communicate with you,

    • provide and improve our services,

  • comply with legal obligations,

  • enforce our terms of service,

  • protect our services, our rights, and the rights of our users.

3. What personal information we collect

Personal information you provide directly to us

This may include:

  • Contact information, such as name, address, phone number, and email address.

  • Order information, such as name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information, such as username, password, and security questions.

  • Information provided when contacting customer service.

Certain features require you to provide this information. If you choose not to do so, some parts of our services may be inaccessible.

Personal information collected automatically

We may automatically collect information about how you use the website ("usage data") using cookies, pixels, and similar technologies.

This may include information about:

  • your device,

  • your browser,

  • your IP address,

  • your network,

  • how you use the website.

Personal information from third parties

We may receive personal information from:

  • Shopify, which provides our e-commerce platform.

  • Payment service providers who handle payments and invoicing.

  • Suppliers and business partners who provide services such as shipping, customer service, and analytics.

All personal information we receive from third parties is processed in accordance with this privacy policy.

4. How we use your personal information

To provide products and services

We use your personal information to fulfill our agreement with you, including to:

  • process payments,

  • deliver orders,

  • send information about purchases, returns, and deliveries,

  • manage your account.

Marketing

We may use your personal information to send marketing communications via email, SMS, or mail, as well as to display relevant advertisements.

Within the European Economic Area (EEA), this is done based on our legitimate interest to market our products according to Article 6(1)(f) of the General Data Protection Regulation (GDPR).

Security and fraud prevention

We use personal information to detect, investigate, and prevent fraud or other illegal activities.

If you create an account, you are responsible for keeping your login credentials confidential.

Communication and improvement of our services

We use personal information to provide customer support and develop our services. This processing is based on our legitimate interest according to Article 6(1)(f) of the GDPR.

5. Cookies

We use cookies to operate and improve the website, analyze usage, and customize content and advertisements.

More information about Shopify's use of cookies can be found here:

https://www.shopify.com/legal/cookies

Most browsers accept cookies automatically, but you can change the settings. Note that certain features on the website may stop functioning if you block cookies.

6. Sharing of personal information

We may share your personal information with:

  • service providers (payment, web hosting, logistics, and customer service),

  • business and marketing partners,

  • group companies or in connection with business transfers,

  • authorities when required by law.

We never sell or share sensitive personal information without your consent.

7. Third-party websites

Our website may contain links to external websites.

We are not responsible for the content or privacy protection of these websites. We recommend that you read their own privacy policies before providing any personal information.

8. Children

Our services are not intended for children under 16, and we do not knowingly collect personal information about children.

If you, as a guardian, discover that your child has provided personal information to us, please contact us so that we can delete the information.

9. Security and storage

We protect your personal information through appropriate technical and organizational security measures.

However, no method of data storage or transmission is completely secure.

We only save personal information for as long as is necessary for the purpose for which it was collected or to comply with legal obligations, such as accounting legislation.

10. Your rights

According to the GDPR, you have the right to:

  • receive information about which personal data we process about you,

  • request correction of incorrect information,

  • request deletion of your personal data ("the right to be forgotten"),

  • request restriction of processing,

  • receive your personal data in a structured and machine-readable format (data portability),

  • object to the processing of personal data and to direct marketing,

  • withdraw a given consent when processing is based on consent.

You can exercise your rights by contacting us using the contact details below.

We may need to verify your identity before processing your request.

11. International transfers

Your personal information may be transferred to and processed in countries outside the EU/EEA, including through our partners in other countries, such as China, where our warehouse is located.

For such transfers, we use the European Commission's standard contractual clauses (SCCs) or other approved safeguards to ensure an appropriate level of protection for your personal information.

12. Contact

If you have questions about this privacy policy or wish to exercise your rights, you are welcome to contact us.

Email: service@drompod.dk